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Global Privacy Policy & Cookies

 

The purpose of this Global Privacy Policy (the "Policy") is to describe how CANAVANDA, a POLISH company with registered office in POLAND, each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.

 

You can get the name and address of the entity acting as data controller in your jurisdiction, here.

 

1. What type of personal information do we collect?

 

For the purposes described in this Policy, CANAVANDA may collect the following categories of personal information:

 

a) Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, , or ID information necessary when you request a VAT-refund.

 

b) Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us

 

Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our CANAVANDA Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

 

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.  

 

2. How do we use your personal information?

 

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

 

a) to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

 

b) to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

 

c) for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

 

 

3. Third party sites

 

We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

 

4. Changes to this policy

 

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

 

5. Contact us

 

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at hello@canavanda.com.

COOKIES

In addition to the cookies that are strictly necessary for the operation of this website, CANAVANDA uses cookies and other tracking tools to remember your preference and propose additional services, to measure our website performance, to improve our understanding of your interests, and to send you cart notifications. Our partners use trackers to deliver personalized advertising based on your browsing habits and your profile, including by using profiling. 

You can click on "Accept all cookies" to consent to theses uses or click on "Cookie Settings" to configure your choices. You may change your preferences, and in particular withdraw your consent, on our website at any moment. 

 

Last update on 01/09/2023.

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